Inforobo Features

A complete set of features you won't find anywhere else.

Technology

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics

Chat Tools

  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer

Customization

  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Custom avatar

Engaging Customers

  • Automatic initial greeting message
  • Personal greetings
  • Rule based greetings
  • Rule based actions
  • Chat via a direct link

Reports & Analytics

  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer

Team Management

  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing

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